A) Allow JOI to cool completely.B) Place JOI on top of newspaper and wear gloves. (soot is very messy)C) Open door.D) Insert paper towel below heat collector to catch any falling soot.E) Remove heat collector shield by pulling straight out.F) Remove soot by running a folded piece of paper or clean paint brush through the grooves of the heat collector.G) Carefully remove the sooted paper towel.H) Replace heat collector shield and close door.
The Heat booster may have come loose during shipping. If the heat booster has come loose it must be put back on for JOI to work optimally.
Sometimes during shipping the candle holder will get knocked off its rails. The door will only open about an inch. Using a device such as a pencil/pen, simply disconnect the two stainless wires attached to the door: